Read what people are saying about Dronsfields........
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From: Richard Clarke
Sent: 06 February 2012 14:11
Subject: Re: PartsInvoice.doc
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Dear Ian. Part arrived this lunchtime, thanks. All fitted and working well. Had to modify the cable connector a little as it was a bit different, but all fine. Minus 14C here the last few days so it was time to replace I think! Thank you very much for your efficient, helpful and speedy response. I will be back when I need other bits. Ta Richard
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just to say thank you for your super fast service part fitted and everything good regards nigel of nigel motors dublin
From: On Behalf Of Bernard Trafford
Sent: 12 January 2012 22:11
Subject: Re: Dronsfields Ltd - Order Ref: 117560
Thank you. It arrived today and is already fitted. Great service
Bernard Trafford
From: Marten Bryan
Sent: 11 January 2012 15:56
To: Ian Dronsfield
Subject: RE: mercedes
Hi Ian
Received the part first thing this morning and fitted it with no problems
Many thanks for an excellent service
Regards
Marten Bryan
From: christopher bieda
Sent: 10 January 2012 13:31
To: Nathan Royle
Subject: Re: Dronsfields Ltd - Order Ref: 117643
Hi
Thank you for the excellent service you have given me with regards to my purchase yesterday. the part arrived early this morning and as a result my car was fixed by lunch time.
Its not very often that someone receives service of this level, so i would like you to know i apprieacate it very much and will be using and recommending your company in the future.
Best Regards
Chris Bieda.
From: Jay Cooper
Sent: 06 January 2012 08:55
Subject: Re: Dronsfields Ltd - Order Ref: 117386
Hi Nathan
Thanks for your excellent customer service. It is a shame that other, more high profile businesses aren't as good at this sort of thing e.g. Currys.
Many thanks
Jay
A Christmas greeting and good wishes to you
who is thought about all the year through.
Have a beautiful Christmas and a happy New Year.
Merry christmas!
Your Sincery,
Dr. Mohammed El hennawi
Dr. Mohd. & Son Import
Hi Richard, Many thnx for re-routing the light; have just received text message to say that it has arrived at the new address.
Thank you; best wishes for Christmas and 2012.
Kind regards,
Valerie Banton
Hello Dronsfields,
Just a quick note to say thank you. The lights arrived this morning and are now fitted – fantastic job with a great price.
Many thanks for an excellent service, have a happy Christmas and a very prosperous New Year
Ian Harding
Dear Dronsfields.
I ordered fuel tank sender units and a saddle tank for my Mercedes C200 recently in quick succession. Just to let you know that the parts were delivered promptly and have been fitted and work perfectly. They were also reasonably priced. Should I require any further parts in future for my Mercedes then Dronsfields will be my first port of call.
Many thanks
Steve Ostrowski
I have been dealing with Dronsfields for many years keeping my C180 on the road and have always found them to be polite, courteous and efficient. Delivery has always
been next day and the goods extremely well packed. On the odd occasion where I have had to return a part it has always been dealt with quickly and to my complete
satisfaction. I have just ordered some more parts and the gentleman who took the order realy impressed me with his politeness, knowledge and efficiency.
Congratulations!
Paul Atkinson BD21 4LZ
From: GRAHAM WILLIAMS
Sent: 10 September 2011 22:58
To: Carla Hanson
Subject: Re: Dronsfields Ltd - Order Ref: 110038
Dear Carla
Couldn't reply sooner as my PC "died" anyway have a new laptop now and wanted to let you know the light unit arrived quickly and it fitted perfectly. It has been a pleasure dealing with your company, Richard who helped me select the correct one was very helpful, I really appreciate such good and efficient service,
Kind regards
Graham Williams
Dear Richard,
Just dropping you a quick line to say thank you very much for your help and the excellent service I've received - softened the blow of having to replace the unit. It arrived on the Wednesday morning which I thought was good taking the Bank Hol into account. It fitted perfectly without much difficulty. I would have let you know sooner but my laptop "died" so I've just had to pay out for a new one which was considerably more expensive than the rear light lens - never rains but it pours as the saying goes! Anyway, thanks again,
Kind regards
Graham Williams
Mrs Kellow (Wiltshire, UK Mainland): 26/08/2011 10:27
I would just like to say what good service you have given me so far. Keith, the gentleman I spoke to when ordering, was extremely helpful to me, and I would be grateful if you would pass on my thanks to him. It is much appreciated. Ros Kellow
From: P Baker
Sent: 19 August 2011 17:51
Subject: Re: Dronsfields Ltd - Order Ref: 109437
Received, fitted and working.
Many thanks.
I'll certainly make Dronsfields my first call next time I need something.
Best regards
Thanks very much, your service is excellent.
Have a good day because I am having one now
Again many thanks
Nigel Ashurst
From: Chris Cole
Sent: 21 July 2011 11:45
Subject: RE: Dronsfields Ltd - Order Ref: 107862
To whom it may concern
Thank you for your e-mail. We have just received parts. Very efficient service, thank you.
Chris
CC Automotive Ltd
From: Peter
Sent: 19 July 2011 13:00
Subject: RE: Dronsfields Ltd - Order Ref: 107637
GREAT PRICE, FANTASTIC SERVICE AND OUTSTANDING CUSTOMER RELATIONS. VERY HIGHLY RECOMMENDED.
Thanks.
Peter Habermann
PS. It arrived almost to the minute.
From: Gennki
Sent: 15 July 2011 12:07
To: Nathan Royle
Subject: Re: Dronsfields Ltd - Order Ref: 107493
This item was received this morning. Now installed and working fine.
Many thanks for a A1 service
Cheers
Ashley
Richard
thanks have received the mercedes lense that i ordered,and i must say true to your word
the lense is and has arrived in a perfect condition.once again thanks for your prompt service,
hopefully if i need any mercedes parts will get in touch,thanks Adam Kara
From: Peter
Sent: 19 July 2011 13:00
Subject: RE: Dronsfields Ltd - Order Ref: 107637
GREAT PRICE, FANTASTIC SERVICE AND OUTSTANDING CUSTOMER RELATIONS. VERY HIGHLY RECOMMENDED.
Thanks.
Peter Habermann
PS. It arrived almost to the minute.
From: Chris Cole
Sent: 21 July 2011 11:45
Subject: RE: Dronsfields Ltd - Order Ref: 107862
To whom it may concern
Thank you for your e-mail. We have just received parts. Very efficient service, thank you.
Chris
CC Automotive Ltd
Thanks very much, your service is excellent.
Have a good day because I am having one now
Again many thanks
Nigel Ashurst
From: Andrew Freezer
Sent: 08 June 2011 09:11
To: Nathan Royle
Subject: Re: Dronsfields Ltd - Order Ref: 104766
Hi Nathan,
Just to let you know we recieved the kit, yesterday by the time I had got home from work my sons had nearly finished installing. It was a perfect service and will be recomending you to other people.
If only more companies provided this level of service. Thanks again.
Please feel free to use this for any advertsing on feedback.
Kind regards Andrew.
Hi Richard,
Just wanted to let you know how impressed I am with your service.
I put in an enquiry late Sunday night - you replied before 8am on the Monday and I have the part by 9:15 on the Tuesday. I fitted it this afternoon and our 'pride and joy' sprang back into life. Many thanks to you and to your logistics/courier service.
As a member of the MB club, I shall be sending them a recommendation too.
All the best - Paul
Morning Richard,
I write to express my thanks for your prompt and professional service with my recent problem and return of warranted goods.
The service I have received was second to non and just wish that all suppliers worked like yourselves.
Many Thanks
Jason Anderson
Dear Ian Dronsfield
Wow! I did not know that such a company existed, It has been a revelation and a delight to deal with your company the courtesy and knowledge and to provide such a service, absolutely delighted,
Thank you.
With Regards
David d Sullivan
From: Hussam K
Sent: 21 April 2011 23:15
To: Nathan Royle
Subject: RE: Dronsfields Ltd - Order Ref: 102133
dear sir
thank you very much for your help .
I received the consigment early to day . it was what i orderd . even better than i was expected .
alot of thanks to richared who been so under standing and down to earth gentelman . many thanks . all the best.
sam- kudmany
Hi Again Richard, The light cover has just arrived, excellent service thankyou, I will certainly contact you again if I need anything.
Regards
Phil.
Richard,
I have received the replacement PSE this morning and I am happy to report it is now fitted and all is working well. My sincere thanks for sorting the problem out so promptly and quickly ensuring a quick turnaround dispatch. Much appreciated.
Regards
Alan
Dear Ian,
Following our recent telephone conversation Re: Fuel tank for Mercedes, I wish to thank you most sincerely for your most professional service & your prompt delivery of the Fuel Tank.
Part seems to be fine although I haven't just got round to fitting it yet.
Glad to hear you enjoyed your trip to Galway.
Regards
Pat Kenny
Just wanted to say thanks very much to Estelle for arranging an early pick up for my car and for your lovely driver for being on time.
I hope my poor Mercedes parts go to a good home rather than getting crushed.......
From: David Fordham
Sent: 22 February 2011 15:56
To: Nathan Royle
Subject: Re: Dronsfields Ltd - Order Ref: 98240
Nathan,
got the parts today (Tues) just as promised. Thank you so much for your super service---as usual.
Thanks again,
David Fordham
From: e-mail koorblit
Sent: 13 February 2011 20:06
To: Steve Maxwell
Subject: CENTRE DASH CONSOLE LCD MONITOR FOR RADIO, SATNAV ETC MULTI FUNCTION, CHECK DETAILS for a MERCEDES S50
Hi Steve,
I fitted the unit today and everything is working fine, thank you very much for your help.....Cheers James
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Ian Jones07 February 2011 at 00:25 Subject: HERBIEMERCMAN SNR MEMBER MB OWNER'S CLUB. hi, i know angela and have spent time talking to melvin in the canteen etc. had lots of parts from you and reccomended you to many club members. mark broadley is a great mechanic and sorted my car etc. |
From: saru kun [mailto:kyuns@live.com]
Sent: 04 January 2011 17:49
To: Nathan Royle
Subject: RE:
Hello Mr. Royle,
Happy new year to you.
I'm writing to inform you that I have received the replacement N/S taillight last Thursday. Your promptness and efficiency in handling this matter is commendable. I will be leaving feedback on your ebay page.
Many thanks for your great service.
Best regards,
Alex
From: Kaye
Sent: 15 September 2009 19:44
Order arrived today, We fitted it this evening and it's working perfectly.
Very pleased and will be back to you again for any requirements in future Have left good feedback Regards Kaye
From: kevin
Sent: 14 September 2009 21:36
Subject: Re: Dronsfields Ltd - Order Ref: 64118
Hi nathan
got the seats today well pleased with them cheers mate all the best kev
From: andrew goolamy
Sent: 11 September 2009 11:04
Just to let you know that I received my order the following day! I fitted it the following week-end, and it's working perfectly. Many thanks for your prompt and efficient service. I will be telling all my mercedes owning pals where to get their spares. All the best to you and your team @ Dronsfields Ltd.
hi richard.
thanks for contacting me re my quote i recieved from you .
we ordered the part we required yesterday 13/10/2009.
i was told it would be delivered on the 15/10/2009 by t.n.t it was actually delivered today 14/10/2009 i would like to say thamkyou for the speedy service and excellent communication.
if we need any parts again we will certainly be uing your service again and we will gladly recommend your company to family and friends.
many thanks.
mark.johnson
From: wr.stirling
Sent: 23 November 2009 22:31
To: Nathan Royle
Thanks for the message, parts arrived safely this morning, should be fitted tomorrow>
Superb service,
Regards,Ray.
From: Raje Jagden
Sent: 24 November 2009 17:17
Now that's what I call service! Thank you.
R Jagden
From: nic hickley
Sent: 05 June 2010 18:41
To: Ian Dronsfield
Subject: Merc Headlamp
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Ian Take a bow dearboy! Thank you so much for getting it right! You have firmly reinstated me as a permanent customer. Kind regards and many thankyous..... Nic Hickley |
Good morning!
I received the springs and have fitted them...excellent service yet again from dronsfields!
Regards
Jim Anderson
Hello Mr Suthers,
I received the items at this morning so thank you very much for your helps
Best Regards Ergun YAVUZ
Thanks a lot for your service. I have received the door. Excellent customer service.
Thanks again for your co-operation.
Regards
Shahinur Rahman
From: Ateeq Mirza
Sent: 22 August 2010 04:33
Subject: RE: 1st Choice Request Ref 3652833
Thanks very much, received and installed yesterday... works like a charm! Really happy.
Is there a place where I need to officially leave feedback?
Hi Richard,
I have sent the lights I ordered by Parcel Force today. I have placed a copy of the invoice inside one of the parcels, invoice no: 86745. Sorry for the mix up, I didnt realise we had an AMG bumper. I would like to thank you for your excellent customer service and would definately recomment your company to others. If you could refund me when you receive the parcels I would be most grateful.
Kind regards
Julie Ginnever
From: Wendy M Dickinson
Sent: 07 September 2010 10:41
Just received the item sent by you, fantastic service! will use you again if needed
W Milburn- Dickinson
Dear Mr. Suthers,
Just a short note to thank you for all your help, patience and great customer service. The part arrived as requested. Ive bookmarked the website for future reference as it took me months of not getting any results before I came upon your company, then viola! Thank you!
Regards,
Anne-Marie
Dear Mr. Richard Suthers,
I have today received the part as ordered in perfect condition. I would have liked to send you a feedback but could not find how to do this. Many thanks for an excellent service and rest assured that I will return to you if and when necessary and recommend you to my friends.
Kindest regards N.M. Mayer
Hi Richard,
I received the rear light unit for my Mercedes this morning. The part is now fitted and is like new. I want top thank you for your excellent service and the quality and value of the part supplied.
Regards
Tony Gorst
Thanks - arrived safely.
Looks good - I hope to get it fitted over the next few days.
Thanks, great service. I'll be keeping you on file for future reference.
Regards,
John Murphy
Hi, just a quick mail to say how impressed I am with your customer service - I ordered an alternator for my sprinter monday morning and received it the following day at 10.30. Thanks to this I was back to work by tuesday afternoon - that means a lot when you're self employed.
I think you offer a first class service and I shall certainly use you again, as well as recommending you without hesitation.
Thanks again,
regards
ALAN SEEAR
Dear Sir or Madam
I am just writing to comment on the quality of your service and staff. I currently have an order on its way to me in Portugal. This is the second time I have used your service.
In this day and age it is so refreshing to receive such helpful advice and friendly assistance.
The gentleman (name unknown) that took my order was very helpful and thorough. Since then I have had to phone your customer service department on two occasions and both times the lady (this time Alison) was most polite, pleasant, efficient and helpful.
Please pass on my appreciation to your staff.
Steve Rodgers
From: Jackie Ayres
Sent: 21 December 2010 15:13
To: Steve Maxwell
Subject:
I would like to say thank you for your quick and reliable service.Hope you have a good Christmas and New Year.
Jackie Ayres.
From: Abdul Rouf
Sent: 01 February 2011 21:22
To: Ian Dronsfield
Subject: RE: 1st Choice Request Ref 4123404
Hi Ian
Just want to say thanks for sorting my wife’s car out. It is a major relief not having to spend so much money on taxis.
Thanks again
Abdul
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Hi really impressed with the level of service and the quality of parts the mechanic who fitted the wing mirror is going to recommend you to all mercedes owners .Thanks once again over the moon x |
From: alexander leskin
Sent: 25 January 2011 12:14
To: ian.dronsfield@dronsfields.com
Subject: Customer Service
Dear Mr Dronsfield
I have been a customer of yours, on and off, for more years than I care to remember.
I recently had need of your 'service' for both my elderly ML320 and E300 cars.
Using your web site and e-mailing Richard Suthers with my needs I have to say I am most impressed with the 'personal' service I received from him.
He was prompt to answer both my requests and, on the most recent, followed up with a phone call. Throughout I have found him to be both helpful and efficient, a rare combination these days and I compliment him and your firm.
Yours
Alexander Leskin
From: John Docherty
Sent: 20 January 2011 12:06
To: Ian Dronsfield
Subject: Many Thanks
Dear Ian
This is just a quick note to thank you for your superb service and prompt response.
My partner ordered a replacement windscreen motor from you on Monday afternoon and to my amazement the part arrived with us on Tuesday afternoon. Not only was the part exactly as requested, it was also in superb condition and I had it fitted the following morning.
To put this in perspective, we live in the furthest reaches of the Isle of Skye and though we should be classified as the mainland, thanks to the Skye Bridge, we are resigned to being overcharged for delivery and waiting the extra few days for orders to arrive.
We consider this part of the price we pay for living on the extreme edge of Britain; not complaining as the surroundings more than make up for small inconveniences.
I found your company through an Internet search and due to your efficient processing of our order will recommend you to all of my friends and family who have similar requirements.
Obviously, when I have future requirements myself, you will be my first port of call.
I feel that too often superb service as exemplified by you and your company goes unrecognised and if you can use any of my comments in promotional literature please feel free to do so.
Once again, many thanks and my best wishes for the coming year.
Yours Sincerely
John C. Docherty
From: John Roberts
Sent: 18 January 2011 15:47
To: Carla Hanson
Subject: RE: Dronsfields Ltd - Order Ref: 95610
Thank you Dronsfields ltd, a very quick and reliable service. J Roberts.
From: Mark Roberts
Sent: 14 January 2011 12:40
To: Ian Dronsfield
Subject: S-Class Engine
Hi Ian,
Just a quick email to say thank you for getting my car back to me. The work you have done in regards to the new engine replacement is much appreciated and of course of you being very proactive in getting a very complex job sorted despite problems on the way (apart from not being able to get hold of you sometimes :0)
I have already mentioned you to my subcontractors who have S-Class's and E-Class's (Along with my garage) saying what a great job done.
If you would like me to send a testimonial for your website I would be only to pleased to or you can use this.
Speak to you soon.
Best regards
Mark
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